Refund Policy

At Flavour Hub Shawarma, we aim to provide quality food and service.

When Refunds Apply

• Duplicate payments
• Payment made but order not received due to system error
• Payment confirmed but food not prepared

When Refunds Do Not Apply

• Food already prepared or collected
• Incorrect delivery details provided by the customer
• Delays caused by delivery riders

Refund Process

1. Contact us within 24 hours of payment
2. Provide your payment reference
3. Refunds are processed back to the original payment method

Refund Timeframe

Refunds may take 3–10 business days depending on Paystack and your bank.